02_FAQ


How to place my order?

Orders can be placed by any of the following ways:


Do i need to log in to place an order on your site?

No, although you will have an option to create an account during the checkout process. An account allows you to see previous orders and add items to your wish list. Account holders may also receive special discounts in the future.


How long will my order take to receive?

    • Orders placed before 10am will be dispatched on same day. From 10am onwards will be dispatched the following day.
    • Orders placed before 10Am will be delivered in next 2 – 7 working days, with the exception of some regional areas.  Please note that during busy periods there may regrettably be some occasions where you may experience a slight delay in receiving your order, but rest assured that we will always endeavour to get your order out as quickly as possible for you.


What are your opening hours?

    • Our online store opens 24/7. You can place your orders regardless of day & time.


 I’ve forgotten my password or wish to change it :

    • Simple : under “Password Reset” please enter your email address to receive an email with a link which will allow you to reset your password. 


 Is there a minimum order? 

    • No, there is no minimum order
    • We have a flat shipping rate of $9.99 on all orders across Australia; however there are few products that a large in quantity, depending on the package weight and location there would be additional charge. We will contact you at the earliest on the same if you fall into the extra postage bracket.


Can I place an order over the phone and give you my credit card details? 

For security reasons, we don’t accept phone orders with your credit card information. Customers have several safe payment options when checking out: 

    • Visa & MasterCards accepted: These are processed securely via the Bank. You can also use “Verified by Visa” or “MasterCard SecureCode”.
    • PayPal: Pay with credit card via PayPal or pay with PayPal.
    • Direct Deposit: Allows customers to pay either via internet banking or by visiting their local bank to pay the money directly into our bank account. we will provide you with our banking details once your order has been placed.


Why We Don’t Have Phone Support? 

    • To keep our costs down we don’t employ a receptionist to answer phone calls. All of our sales and administration enquiries are handled through this website.
    • We pass the savings onto our customers who benefit from a most affordable shopping in Australia from our website.